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Senior Account Manager (263084)

POSITION DESCRIPTION:
A dynamic leader who can manage and serve as the central point of contact for the customer's executives and other stakeholders. Responsible for developing and sustaining long-term strategic customer partnerships for mutual growth, profitability and innovation. Provides leadership and coordination of Sales Plans.
RESPONSIBILITIES:
Responsible for corporate customer partnerships, primary liaison with all customers, responsible and accountable for business acumen.
Develop, mentor, motivate and direct the account managers to ensure goals and objectives are properly communicated and to make sure that their performance meets or exceeds projections and metrics.
Direct the business unit work flow and resources. Communicate directly with other internal departments to ensure timely completion of tasks.
Responsible for initiating Stage Gate Reviews and working with Project Managers to establish project timelines and ensure projects remain on schedule.
Manage customer's production requirements through ERP's forecasting module and participate in cross-functional monthly meetings reviewing forecast information.
Be the customer advocate by communicating with customers regarding issues, concerns, late deliveries on orders, internal production issues and concerns with planning and production.
Work closely with Project Managers, Logistics, Production and all internal personnel.
Participate in cross-functional meetings regarding the progression of customer projects.
Communicate and review customer logistics with shipping and receiving regarding customer shipment requirements, shipment methods, etc.
Review margin analysis and profitability by customer including financial analysis and corrective actions.
Responsible for ensuring that all customer orders are entered into the system by order entry and resolve any issues with delivery dates, pricing, etc.
Directly work with customer on-site as requested.
Performs other duties as assigned.
JOB REQUIREMENTS:
Bachelor's Degree in Business/Customer Management or 1 year experience in a senior level Customer Management Role
Demonstrated leadership and supervisory skills.
Strong customer management skills; detailed and driven.
Capacity to adapt to changes in fast pace work environment.
Excellent computer skills; proficient in Microsoft Office and ERP systems.
Exceptional problem solving skills; ability to deal with many issues at one time.
Excellent negotiation skills.



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